7+ years of experience in creative operations, production operations, program management, agency/resource management, or a similar role within a brand, in-house creative team, studio, or agency environment Strong communication and stakeholder management skills, with the ability to stay tightly aligned with the VP of Brand and build clarity, trust, and follow-through across cross-functional teams and external partners Proven ability to act as a strategic operational partner to the VP of Brand, strengthening planning, prioritization, resource allocation, and execution across the creative organization Proven experience building scalable workflows, operating models, and resource planning processes that increase creative output while maintaining a high standard of quality Experience managing agencies, freelancers, and vendors, including onboarding, performance management, business reviews, and where needed, RFP/tender processes Experience partnering with cross-functional stakeholders and internal clients to prioritize work, align on scope, and recommend alternatives when requests fall outside budget or business priorities Strong command of project management, resourcing, collaboration, and DAM tools Experience with digital asset management, asset governance, and content operations Experience building reporting frameworks and using operational data to improve workload visibility, SLA performance, partner performance, and overall team effectiveness Experience owning or influencing budgets, forecasting, vendor spend, and creative services financial management in partnership with procurement, accounts payable, and finance Demonstrated leadership and strong cross-functional influence, with the ability to set expectations, create accountability, and drive follow-through Strong program management skills, with the ability to set milestones, manage competing priorities, and keep teams focused on outcomes Excellent judgment, communication, and change management skills Ability to operate effectively in a fast-paced, highly matrixed environment with multiple stakeholders and shifting priorities Global experience working across cultures, time zones, and language differences Practical experience with AI tools, workflow automation, and operational implementation
