Required skills & experience: Mandatory, very good level of English Speak, read, and write. Testing, validation, and documentation capabilities Comprehensiveness Proven managing/working experience in technical customer support organizations. Innovative thinker who is positive, proactive, and readily embraces change. Ability to work independently and as part of a team. Ability to prioritize workload to ensure successful completion of projects. Ability to be on-call nights and weekends. Ability to travel. Required Knowledge: Understanding of multidisciplinary systems (SW & HW). Networking & Telecommunications Familiarity with protocols - HTTP/HTTPS, SSH, ICMP, TCP/UDP Familiarity with Linux CLI OS Familiarity of RF systems.