We are looking for a hands-on, business-oriented, and highly motivated Solution Engineer to own the technical customer journey across both pre-sales and post-sales activities.
You will work closely with customers throughout the entire lifecycle, from understanding technical requirements, designing solutions, and leading demonstrations and PoCs, through implementation, integration, troubleshooting, and ongoing technical support.
You will work at the intersection of technology, customers, and business, partnering closely with Sales, Product, R&D, Delivery, and Customer Success.
Location:
APAC region – this role is open to candidates across the APAC region and is not tied to a specific country.
Responsibilities:
Own the technical relationship with customers across the pre-sales and post-sales lifecycle
Lead technical pre-sales activities, including customer discovery, solution design, product demonstrations, technical presentations, and deep-dive sessions
Understand customer environments, technical requirements, business processes, and challenges to design and propose the right solution.
Take full ownership of Proof of Concept (PoC) activities, including technical setup, execution, troubleshooting, analysis, and presentation of results
Support post-sales implementation and integration, working hands-on with customers to ensure successful deployment and adoption of the solution
Troubleshoot technical and system-level issues, working directly with customers and coordinating with R&D, Product, Delivery, and Customer Success when needed
Serve as a trusted technical point of contact for customers throughout the customer lifecycle
Analyze reports and statistical data to derive insights, identify issues, and support customer discussions
Support Sales with technical proposals, solution architecture, and customer-facing materials
Provide continuous feedback to the Product and R&D teams regarding customer requirements, technical gaps, product performance, and market needs
Travel approximately 40% of the time.
Requirements:
At least 3 years of experience in Solution Engineering, Presales/Post-Sales Engineering, Sales Engineering, Technical Customer Success, or a similar customer-facing technical role.
Strong hands-on technical background in IT and computer systems, including areas such as networking, operating systems, system integration, infrastructure, and troubleshooting.
Proven ability to work directly with customers on both technical sales processes and post-sales implementation/support.
Ability to understand complex technical environments, diagnose issues, and independently drive solutions.
Strong customer engagement, communication, and presentation skills.
Business-oriented mindset with the ability to translate technical capabilities into customer value.
Self-driven, hands-on, and comfortable working in a fast-paced startup environment.
Excellent verbal and written communication skills in English; additional languages are an advantage.
Bachelor’s degree in Computer Science, Engineering, or a related technical field – an advantage.
Experience in the HLS (Homeland Security) domain – an advantage.
Foreign passport – an advantage.This role may require a background check and/or security clearance, in accordance with applicable regulations.
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