About Buildots Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence. Fortune 500 contractors and owners trust Buildots, including HOCHTIEF, Bouygues, Intel, NCC and VINCI Construction. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers. Role Overview The Business Process Manager is responsible for orchestrating strategic projects and operational infrastructure within the Buildots Customer Office. Acting as the engine of the department, this is a unique ‘thinker-doer’ role that connects high-level strategy to the data-driven realities of our daily operations. We are looking for a hybrid, process-oriented professional, part Strategic PMO and part Business Operations strategist, to design and lead the initiatives that empower our Customer Success and Delivery teams. This is an internal-facing position, not a customer-facing role. It is designed for a professional who thrives on turning complex operational friction into streamlined, repeatable, and scalable workflows. Your mission is to improve how we deliver, support, and scale world-class customer experiences. You will ensure our service standards are codified, measurable, and consistently exceeded as we grow. Key Responsibilities Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects—such as new service delivery models or cross-departmental technical integrations—with precision and speed. Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions. Business Impact Tracking: Define and track success m
