At least 5 years of experience in Customer Success, Account Management, or related customer-facing roles within a SaaS company Experience in the medical device, digital pathology, or healthcare software industry is a strong advantage. At least 2 years of proven experience managing, scaling and mentoring a customer-facing team. Fluency in German and English with excellent written and verbal communication skills is required. Proven track record of managing enterprise customer relationships and driving customer retention and expansion. Strong technical aptitude with the ability to understand and communicate complex product and workflow concepts. Experience building or improving customer success processes, metrics, and operational frameworks. Excellent interpersonal and stakeholder management skills, with the ability to collaborate effectively across teams and seniority levels. *We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.
