We are looking for IT Service Specialist for a student position/ part - time to join our wonderful team!
What You’ll Be Doing
Provide direct, hands-on IT support for hardware assembly, peripheral setup, cabling, imaging, OS, and email/connectivity issues across local and remote teams.
Manage user identities, permissions, and licensing in Microsoft 365, Active Directory, and Azure AD.
Perform hardware setup and physical maintenance, including workstation assembly, cabling, peripheral installation, and direct technical troubleshooting.
Handleticketing, SLA tracking, vendor operations, and IT documentation.
Understanding and experience with AI tools
Assist with initial Tier 1 response, including basic technical support, password resets, and handling routine user inquiries.
This is a part-time position 2-3 times a week with flexible hours suited for university schedules.
Requirements
Student in Computer Science, Information Systems, or related degree (1-2 years remaining).
Hands-on experience with hardware assembly, component replacement, and workstation setup.
Solid grasp of networking protocols, Microsoft 365, and basic cloud/security concepts.
Strong problem-solving, communication, and customer-oriented service skills.
Experience or understanding in providing Tier 1 support, ticketing systems, and basic technical support.
