Experience: At least 1+ years with proven experience in a technical support, application support, or junior integration engineering role. Helpdesk Tools: Solid working knowledge of Zendesk at the agent level (ticketing, macros, views, and basic SLA tracking). Integration Concepts: Familiarity with APIs, webhooks, and data exchange formats like JSON and XML. Database Familiarity: Practical experience querying and troubleshooting databases, with exposure to SQL, MongoDB, or Elasticsearch. Basic Scripting: Ability to read, modify, or write basic scripts (e.g., Python, JavaScript) to help automate tasks or troubleshoot issues. Communication: Exceptional verbal and written communication skills in English; capable of translating technical details into clear, digestible language for MVP customers.
