Role Overview
The Payments Analyst plays a critical role in ensuring the accuracy, consistency, and integrity of chargeback-related data across multiple platforms and internal systems. This position combines strong research, analytical and technical skills with cross-functional collaboration to support efficient chargeback management operations and enhance data-driven decision-making.
This role also acts as a connective layer between Operations and Engineering — translating operational issues into technical investigations, and technical findings back into clear operational context.
What You'll Do
Research payment service providers (PSPs) and acquire knowledge of their data structures, workflows, and reporting standards
Map, normalize, and validate data from external systems to align with internal data
Monitor key operational systems, dashboards, and application logs to identify data anomalies, errors, or breakdowns in the chargeback lifecycle
Serve as a bridge between Operations and Engineering — triage incoming issues, investigate them technically, and escalate with clear, reproducible context when developer involvement is needed
Conduct root-cause analysis to resolve data discrepancies and ensure accurate case handling and reporting outcomes
Query internal databases using SQL to analyze trends and troubleshoot issues
Collaborate with multiple teams — including product, operations, and engineering — to resolve edge cases, maintain data integrity, and support system enhancement
Communicate with PSP representatives as needed to clarify data formats, investigate issues, and ensure proper integration
Leverage AI tools to enhance data processing, research, and workflow efficiency (or demonstrate willingness to adopt new technologies)
Contribute to internal process documentation and best practices
Requirements
What You Bring
At least 2–3 years of experience in a tech company or fintech startup
Strong analytical mindset with the ability to detect and resolve data irregularities
Technically hands-on — comfortable reading application logs and navigating monitoring/observability tools to investigate issues independently
Comfort working with data and dashboards
Proficiency in SQL for querying and data validation
Excellent attention to detail with strong organizational and problem-solving abilities, ownership mentality and a bias for action
Strong communication and documentation skills
Fluency in English
Nice to Have
Familiarity with payments, disputes, and/or chargeback workflows — Big Advantage
Experience working with PSP portals, merchant reporting dashboards, or chargeback platforms — Big Advantage
Familiarity with observability/monitoring tools (e.g. Groundcover, Datadog, Kibana) — Advantage
Interest in and potential to grow into a Scrum Master / process-owner role — comfortable driving cadence, coordinating across teams, and improving workflows
Comfort learning new systems, tools, and automation technologies
