Overview
RAD is seeking a customer-focused Technical Support Engineer to join our Global Technical Support team.
In this role, you will provide technical support to customers, troubleshoot networking and communication solutions, and collaborate with Engineering and Product Management to resolve technical issues efficiently.
You will also deliver professional services and support customers both remotely and on-site.
This is a full-time position with the option of working from home one day a week.
Location: Tel Aviv office Ramat-Hachayal.
Key Responsibilities
Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
Analyse customer network environments to identify root causes and recommend effective solutions.
Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
Provide on-site installation, troubleshooting, and technical support when required.
Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.
Required Qualifications
Minimum of 2 years of experience in one or more of the following areas:
Carrier Ethernet technologies
IP/Ethernet networking
VLANs, Routing, and Switching
Quality of Service (QoS), including traffic prioritization and policing
Industrial IoT (IIoT) technologies
SNMP management platforms and network monitoring
IT Network Administration
Strong analytical, diagnostic, and troubleshooting skills.
Excellent communication, interpersonal, and customer service skills.
Ability to manage multiple technical issues in a fast-paced environment.
Willingness to travel for customer on-site support when required.
Preferred Qualifications
Bachelor's degree (B.Sc. or B.A.) in Computer Science, Information Technology, Electrical Engineering, or a related technical field.
Networking certifications such as CCNA or equivalent are an advantage.
Experience supporting telecom, service provider, or enterprise networking environments is a plus.
What We Offer
Opportunity to work with cutting-edge Carrier Ethernet, IoT, and networking technologies.
Exposure to Tier-1 telecommunications providers and critical infrastructure customers worldwide.
Ongoing training and professional development opportunities.
A collaborative, innovative, and supportive work environment.
The opportunity to work alongside experienced Engineering and Product teams on industry-leading networking solutions.
