Job Description About Us HiBob is a global HR platform used by more than 5,000 multinational companies, including Monzo, Dott, Kahoot, Fiverr, and Octopus Energy. Our intuitive, data-driven platform is built for how people work today: globally, remotely, and collaboratively. Since 2015, we have achieved consecutive triple-digit year-over-year growth, powered by an exceptional team of Bobbers around the world. Come and be you with usAt HiBob, we want you to bring all parts of yourself to work. We embrace diversity and encourage you to be your best self. What will you do? We are looking for a Customer Experience Engineer to act as the highest technical authority, empowering our teams and supporting our customers in the most complex scenarios. This role exists to ensure customers maximize the value of the HiBob platform by driving reliability, proactive technical ownership, and high-quality resolutions at scale. You will lead complex escalations, represent Customer Experience in deep engineering discussions, and design structured processes, debugging frameworks, and automation that accelerate resolution and prevent recurrence. This is a builder’s role. You are expected to improve the system, not just operate within it. You will strengthen the bridge between Customer Experience and R&D and help shape a high-performing technical layer that elevates both our teams and the overall customer experience. Job Requirements 4+ years of technical support experience within B2B SaaS Strong SQL skills and the ability to analyze real queries Deep understanding of REST APIs, webhooks, authentication, and integrations Experience working with logs, monitoring systems, and debugging tools Proven ownership of high-severity incidents Experience improving processes, building automation, or enhancing operational workflows Comfort using AI tools within technical workflows A systems thinking mindset that goes beyond ticket execution
