Payment Operations Specialist

Role Overview

We're looking for an Operations Specialist to help run and scale Grain's financial operations. This is a hands-on role for someone with strong ownership, independent judgment, and high attention to detail, who can manage complex payment and settlement flows, identify issues, and improve processes. You'll work closely with partners and internal teams, combining day-to-day execution with the opportunity to shape how our operations scale.

Please note: This is a full-time position, working Monday-Friday.

Responsibilities

Own the daily execution of payment operations: monitoring transaction flows, treasury and wallet balances, withdrawals, and settlements, proactively identifying potential issues before they impact clients.

Manage settlement flows and recovery processes such as recalls, recollections, and disputes.

Own partner onboarding end-to-end, including documentation reviews, KYB requirements, and resolving compliance or regulatory gaps directly with partners.

Maintain operational relationships with banks, partners, and internal teams.

Work with Compliance, Product, and Engineering to resolve operational friction and improve processes as we scale.

Investigate operational risks, inconsistencies, and gaps in real time, find root causes, and propose practical solutions.

Identify repetitive or manual processes and drive automation opportunities.

Requirements

At least 2 years of experience in payment operations, banking operations, FX operations, or financial operations at a fintech, bank, or payments company.

Hands-on experience with payment settlement processes.

Hands-on experience with reconciliation processes.

Working knowledge of payment rails and SWIFT.

Experience with B2B financial systems and AP/AR processes.

Experience working with financial data in Excel or Google Sheets.