5+ years of operational management experience including managing teams Proven track record of successfully building and scaling teams from scratch in an ambiguous environment Prior experience in working in a Network Operations Center, or similar global support centers (preferably 24/7) Proven effective leadership and communication skills Strong strategic, analytical and statistical analysis background (consulting / operations or related experience a plus) with the ability to take complex information and create a compelling and understandable narrative Customer Obsession and Zero-Defects aspiration Exceptional Powerpoint skills, proficient in Excel, SQL a plus Self-starter and fast learner Team player Open-minded and flexible
