AI Builder - you’re already working daily with tools like Claude or Cursor to ship production automations, triage issues and solve problems at scale. Experience with B2C consumer base. You’ve worked in environments with a large user-base and\or large scale support operations. You've run a support or customer experience operation, and you have opinions about what good looks like: response times, quality, escalation, metrics. You think in systems. When you see the same ticket three times, your instinct is to build the thing that makes it never happen again. You can own a function independently and grow it - including hiring and leading people when the time comes. Commercial instinct. You see support as a place to reduce churn and drive upgrades, not just resolve tickets. Strong written communication and a genuine sense for customer experience. You care how it feels to be on the other end. Comfortable in a fast, ambiguous, early-stage environment where you define the playbook rather than inherit it.
