We are looking for a highly skilled and relationship-driven Junior Partner Technical Account Manager (TAM) to serve as the dedicated technical liaison for our premier Israeli partner, Consist. Consist is responsible for over 500 Israeli accounts utilizing SysAid, acting as the Level 1 Support and primary point of contact for these customers. In this highly visible, single-partner role, you will be the vital bridge between Consist, their vast customer base, and SysAid’s internal teams. You will deeply understand the technical realities of their end-customers, act as Consist's trusted advisor on best practices, and serve as their fiercest advocate within SysAid’s R&D and Product departments. What You'll Do Sole Technical Point of Contact: Serve as the exclusive technical escalation point and strategic advisor for the Consist team, managing all complex issues, technical inquiries, and high-priority roadblocks. Master of Customer Infrastructure: Develop a comprehensive understanding of the diverse architectures, IT environments, and unique business needs across Consist’s portfolio of 500+ end-customers. Internal Advocacy & Prioritization: Serve as the voice of Consist and their customers within SysAid. Liaise directly with our R&D and Product teams to push for faster prioritization of critical bug fixes, escalate pressing issues, and champion necessary feature requests. Implementation & Best Practices: Guide the Consist team on best practices for SysAid Spaces and Copilot implementations. Proactively identify ways to optimize configurations, streamline deployments, and ensure their customers are extracting maximum value from our platform. Strategic Engagements: Conduct regular syncs and technical workshops with the Consist team. Additionally, participate in joint meetings alongside Consist with their key end-customers to provide high-level architectural guidance and executive technical support. Enablement & Knowledge Transfer: Empower Consist's L1 support an
