Positon Overview:
The Sales Operation Manager is an important connection between the sales and product development teams, finance, production, MIS, quality control and customer support.
Main responsibilities:
Managing and Responsible for the results Sales Operations which are in charge of the Full Order Management cycle: issuing quotes from CRM, process orders and invoices from ERP system, Collection, Shipping and Handling and being the Customers' focal point for all operational issues.
Establish, implement and enforce company's license renewal process.
Maintain the Commercial Guidelines according to the SOX rules of the company.
Create, implement and maintain MIS user Guides and all Sales Operation Processes.
Solve MIS problems of the users.
Generate reports for the Sales team.
Performing weekly Forecast calls with the regions.
Measuring and controlling SF accuracy.
Following up on Collection problems.
New employees' trainings on SF and Sales Processes.
Focal point for the Sales Coordinator to help them take the right decisions.
Focal point for problem solving for the Sales Directors.
Maintain Customers Price Lists.
Managing Distributors Agreements renewals project.
Finance contact person in all SOX related issues.
Preparing the Forecast for procurement for the plant.
Yearly employee's assessments.
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
Requirements
At least two years of Sales Operation Management experience in a global high-tech company.
Academic degree- Must.
Fluent English; both written and verbal (mother tongue is an advantage)
Additional languages – an advantage.
Systems knowledge: ERP, BI and CRM – Must.
Strong willing and ready to face complex situations.
Team player.
Exemplary organizational skills and ability to multitask.
Drive AI adoption across the Sales Operations team — leading training and embedding AI tools into daily workflows.
Identify, implement and scale AI-driven solutions (quoting, order management, forecasting, reporting) with IT/MIS and Sales leadership, tracking business impact.
Advanced excel knowledge – Significant advantage.
Work well under pressure and follow through on items to completion.
Personal Characteristics
