What You'll Need to Thrive in SaaS support experience — 2+ years of customer support experience in a SaaS environment Excellent communication — Native-level English, spoken and written, with strong communication skills across every interaction Sharp problem-solving — Strong analytical and troubleshooting abilities, with a keen eye for getting to the root of an issue Genuine empathy — A customer-focused mindset with the ability to read between the lines and understand what customers really need Product curiosity — A drive to learn the product inside and out to provide informed, effective support Independence and initiative — Comfort working independently, taking ownership, and proactively tackling challenges
