Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.
As a Technical Support Engineer- Tier 2 at Tufin you will:
Provide technical support to worldwide customers and partners using all methods of communication.
Troubleshoot to full resolution of issues within the Tufin suite and OS
Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
Support the implementation and integration of Tufin products within customers’ infrastructure
Help to document best practices in maintaining Tufin solutions
Develop a deep understanding of the customers’ technical environment
Support the EMEA region
Requirements
At least 2 years of experience in related technical customer support in global companies
Strong technical troubleshooting and problem solving skills
Customer support and customer facing skills
Excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers
Good understanding of networks, protocols and internet technologies -Routing, NAT, Advanced TCP/IP etc. (1-2 years of experience with leading vendor’s equipment)
Knowledge & Experience (1-2 years) with Firewall technologies of leading vendors (Check Point, Cisco, Juniper, Fortigate, Palo-Alto, etc.)
Knowledge & Experience in Linux
Excellent English level, both written and oral
Team Player – ability to work well in a close team environment
Strong technical troubleshooting and problem solving skills
Customer support and customer facing skills
Excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers
Good understanding of networks, protocols and internet technologies -Routing, NAT, Advanced TCP/IP etc. (1-2 years of experience with leading vendor’s equipment)
Knowledge & Experience (1-2 years) with Firewall technologies of leading vendors (Check Point, Cisco, Juniper, Fortigate, Palo-Alto, etc.)
Knowledge & Experience in Linux
Excellent English level, both written and oral
Team Player – ability to work well in a close team environment
