Technical Operations Engineer

3+ years of technical support experience. Proficiency in OS maintenance and troubleshooting. Demonstrated ability to thrive in a highly dynamic environment Strong knowledge of SQL or similar query languages (Join level is a must). Excellent customer-facing skills Ability to handle stressful situations effectively Highly proficient in written and spoken English Exceptional analytical and problem-solving skills Experience working cross-functionally with product and engineering teams to escalate issues, document expected vs. current behavior, and outline replication steps. Familiarity with technical platforms and tools such as Kusto, JSON, API calls, Grafana, and OpenSearch/Logz