About Pelles
Pelles transforms trade contractors' knowledge, documents, and workflows into AI-powered systems. Forward-Deployed Engineers sit alongside our customers — configuring the platform to their workflows, building the bespoke tooling that gets them to value quickly, and bringing real-world feedback back to product and R&D.
Key Responsibilities
Embed with customers during onboarding and through go-live: workflows, integrations, evaluation
Configure agents and integrations to fit each customer's actual process
Build internal tooling that lets customer success scale
Bring customer truths back to product and R&D — what works, what doesn't, what's missing
Visit jobsites and customer offices regularly
Requirements
Strong engineering background with senior-IC experience
Ability to translate ambiguous customer needs into technical implementation
Comfort in front of senior buyers and on active job sites
A real interest in customers — not just a polite tolerance
Bonus
AEC, construction, or vertical-software exposure
Solutions-engineering or forward-deployed background
Experience shaping a customer-facing engineering practice from scratch
What we offer
One of the most leveraged roles in the company
Equity and the cadence of an early-stage AI company
A direct line from customer pain to product change
