Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! As part of the Support Operations team, the Support Operations Manager will own and continuously improve end-to-end processes, systems, and operational capabilities across the global Support organization. The Support Operations Manager will also own key Support systems, tools, and technical knowledge platforms, ensuring they effectively support consistent, efficient, and high-quality Support operations. Responsibilities Own and continuously improve end-to-end Support processes across the global organization, including operational workflows, technical knowledge processes, systems, and tools. Proactively assess existing processes and systems, identify operational gaps, bottlenecks, inefficiencies, and inconsistencies, and lead initiatives to address them. Lead Support Operations projects and process improvements from requirements gathering and solution design through implementation, rollout, adoption, and ongoing optimization. Own Support platforms such as Zendesk, Aircall, and related solutions, including system enhancements, integrations, migrations, new tool implementations, and replacement initiatives. Translate business and operational requirements into scalable process and system solutions, working closely wit
