Go To Market Strategist (CSM) IL

About the Role

We're looking for a customer-centric, commercially minded Go-to-Market Strategist to help customers maximize value from Alta while driving adoption, retention, and growth. Acting as a strategic advisor who helps customers achieve business outcomes and scale their use of AI.

Responsibilities

Customer Strategy & Growth

Manage a portfolio of SMB,mid-market, and enterprise customers across onboarding, adoption, expansion, and renewal

Lead customer engagements including onboarding, business reviews, enablement sessions, and strategic planning discussions

Develop success plans aligned with customer goals and business outcomes

Identify opportunities for adoption, expansion, and workflow optimization

Partner with Sales on renewals and growth opportunities

Customer Insights & Retention

Monitor customer health, usage, and engagement trends to proactively identify risks and opportunities

Build action plans to improve adoption, satisfaction, and retention

Translate customer feedback and business needs into actionable recommendations

Cross-Functional Collaboration

Work closely with Sales, Product, and AI Engineer teams to align customer needs with business priorities

Act as the voice of the customer internally, helping shape product direction and go-to-market strategies

Partner across teams to deliver exceptional customer experiences and outcomes

Product Expertise & Enablement

Develop deep expertise in Alta's AI platform and integrations

Guide customers on best practices, implementation, and change management

Champion new features and product initiatives with customers