We are looking for a Technical Enablement Manager to join our Enablement team. In this role, you will own the technical and professional development of our customer-facing engineering and account management teams, turning deep product knowledge into field-ready skills. You will act as the connective layer among Product, CS leadership, and the field, building training programs and a certification framework that keep the team sharp and effective.
Responsibilities
Partner directly with CS and Product leadership to continuously diagnose gaps in both complex technical product knowledge and critical soft skills, such as discovery, negotiation, executive communication, and escalation handling
Build, curate, and scale technical enablement content, architectural breakdown modules, and soft-skill playbooks, translating complex product releases into practical, field-ready execution strategies
Own the technical and operational onboarding roadmap for all incoming CS team members, accelerating their time-to-productivity
Design and run continuous education programs that keep seasoned team members sharp on advanced capabilities and competitive updates
Establish, implement, and govern an account-level and engineer-level technical certification framework, developing rigorous testing methods, practical lab assessments, and role-play scorecards to verify operational readiness and capability baseline
Maintain an active feedback loop with Product and CS teams, relaying field insights and training gaps to help shape product documentation and messaging
Requirements
3+ years of experience in Customer Success, Technical Enablement, Technical Account Management (TAM), or Customer Engineering within a fast-paced B2B software environment
Technical depth across enterprise software architectures, deployments, integrations, and security frameworks
Track record of building technical training programs from scratch, including learning objectives and certification processes
Strong cross-functional collaboration skills, with experience partnering with CS Vice Presidents, Directors, and Product Managers
Experience identifying systemic knowledge gaps and operational inefficiencies, with a demonstrated ability to architect and deploy enablement solutions
Strong AI orientation- fluent and frequent use of modern AI tools (Claude, Gemini, and similar)
