skills and experience working with APIs, Python, and LLM toolchains (e.g., LangChain, LlamaIndex, vector DBs) as well as no-code integrations (n8n) General understanding of Retrieval-Augmented Generation (RAG), prompt engineering, and agent architectures Comfort working with logs and monitoring tools, and experience with 3rd-party integrations Strong communication skills: you write clear, helpful, and accurate responses with attention to detail Flexibility with schedule to support off-hours coverage and global customer base High ownership mindset — you care about customer success and are committed to getting results Key Employee Benefits: Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) Plan: Up to 4% company match with immediate vesting. Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote Work Reimbursement: Up to $85/month for mobile and internet. Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.
