About Aidoc Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year. Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions. Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need. About This Role The Delivery Department oversees the full spectrum of customer deployments, including new and extended implementations, and manages all operational activities critical to ensuring the stability and performance of Aidoc products. The Technical Support Engineer will join a highly skilled and technically proficient team working in a dynamic environment. Primary Responsibilities Technical Support Engineer: Customer complaint handling: Investigating complex escalations that were not resolved by Aidoc's customer support. This involves working closely with Support, Engineering, and Customer Success and communicating directly with the customer. Customer Site Management: Oversees and manages operations related to the support, maintenance, and stability of Aidoc's environment at customer sites. Customer Site Monitoring Escalation Point: Lead deep investigations understanding Service impact incidents and mitigate them. Responsibilities The Technical Support Engineer is responsible for the day-to-day operations and maintenance of production services and systems. This includes performing comprehensive troubleshooting of production issues to identify and resolve complex support issues esc
