Guides the design and development of advanced network systems for large-scale enterprise, data center, or cloud-based environments, setting team strategy and collaborating with vendors and internal quality assurance (QA) teams for validation and issue resolution. Manages the development and maintenance of advanced automation frameworks for testing and operations, driving stakeholder alignment and optimizing network tasks and health monitoring. Oversees highly complex test strategies across teams, resolving critical issues through root cause analysis (RCA), leading change management processes, and ensuring compliance with governance and security standards. Enhances network health monitoring systems based on cross-team feedback, coordinates anomaly detection improvement, provides functional leadership during support rotations, and directs tools and solutions for frontline support. Defines critical milestones with project managers, mentors technical excellence, guides complex incident response and RCA, translates business priorities into executable plans, and resolves technical issues to meet networking standards. Sets reactive resolution strategies for network efficiency issues, leads collaboration for scalable solutions, and plans cross-team initiatives.
Key Responsibilities
Network Design, Development, and Validation:
-Offers guidance and direction on highly complex, escalated test cases and test strategies that enhance network integrity within and across teams.
-Acts as a technical resource for test practices and strategies, driving efforts towards the development of testing protocols across teams.
-Oversees break-fix validation support and post-event root cause analysis (RCA), offering solutions to resolve critical issues and integrates lessons learned across teams.
-Identifies patterns and quantifies instances of corrective and preventive actions (CAPA) items within a portfolio.
-Coordinates change management review board process across teams.
-Represents changes made by network teams at stakeholder change or review meetings.
-Leads collaboration with other stakeholder groups (e.g., engineering, quality assurance) to explain practices and procedures needed for compliance with standards prior to deployment.
-Designs and communicates governance and security requirements.
Automation and Scripting:
-Gathers cross-team feedback to improve dashboards, telemetry systems, and alerting mechanisms to monitor network health, including defining metrics, trends, and thresholds to ensure service level objectives (SLOs).
-Identifies patterns across issues and coordinates with monitoring teams to gather feedback and enhance the detection and diagnosis of network anomalies for one or more teams and multiple environments.
-Offers functional leadership on support rotations, and gathers details to develop solutions for complex investigations.
-Adapts incident response when needed and creates guidance on completing root cause investigations and creation of corrective and preventive actions (CAPA) items.
-Provides direction on the use of tools and solutions to support frontline support teams, improving their efficiency in responding to network failure conditions.
Testing and Quality Assurance:
-Engages with project/program managers to define critical test and deployment milestones, according to templated project plans for large, critical projects.
-Provides mentorship and fosters technical excellence and growth for team.
-Coaches others during complex customer-facing incident response and offers guidance on escalated, customer-facing root cause analysis (RCA).
-Refines the roadmap and software architecture, translating business priorities into executable plans on their team.
-Manages relationships with vendors and internal teams to review, troubleshoot, and resolve product/equipment technical issues.
-Ensures adherence to networking standards, identifying and resolving areas of misalignment.
Monitoring and Reliability:
-Sets reactive resolution strategy to remediate network efficiency issues when network performance and service metrics (e.g., latency, throughput, packet loss) are breached.
-Leads collaboration with vendors and business partners to develop scalable solutions.
-Collaborates with capacity planning teams to plan for and forecast cross team initiatives, integrating performance, security, and growth models to ensure future-ready infrastructure.
-Anticipates limitations of network technology and ensures the network is architected accordingly.
-Communicates limitations to team.
Cross-Team Collaboration and Leadership:
-Engages with project/program managers to define critical test and deployment milestones, according to templated project plans for large, critical projects.
-Provides mentorship and fosters technical excellence and growth for team.
-Coaches others during complex customer-facing incident response and offers guidance on escalated, customer-facing root cause analysis (RCA).
-Refines the roadmap and software architecture, translating business priorities into executable plans on their team.
-Manages relationships with vendors and internal teams to review, troubleshoot, and resolve product/equipment technical issues.
-Ensures adherence to networking standards, identifying and resolving areas of misalignment.
Performance and Capacity Management:
-Sets reactive resolution strategy to remediate network efficiency issues when network performance and service metrics (e.g., latency, throughput, packet loss) are breached.
-Leads collaboration with vendors and business partners to develop scalable solutions.
-Collaborates with capacity planning teams to plan for and forecast cross team initiatives, integrating performance, security, and growth models to ensure future-ready infrastructure.
-Anticipates limitations of network technology and ensures the network is architected accordingly.
-Communicates limitations to team.
Core Responsibilities
Planning & Execution:
-Manages multiple medium- to large-scale projects or initiatives across teams, ensuring timelines, deliverables, and budgets when applicable are monitored and met. Provides direction to teams on project work, setting priorities, and aligning with business needs. Guides teams on adjusting plans to accommodate resource or timeline changes.
Collaboration & Partnership:
-Drives cross-functional partnerships to align on expectations and shared objectives across multiple teams. Coaches team members to develop strategic relationships with business leaders, stakeholders, and external partners to foster collaboration and long-term success. Promotes inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Problem Solving:
-Provides direction to multiple teams on addressing complex operational and/or technical issues as well as providing guidance on analyzing complex data and/or information to identify solutions. Reviews and provides insights into unresolved or critical issues, helping the team to identify potential solutions.
Continuous Learning:
-Models engaging in continuous learning to deepen expertise and stay ahead of industry trends, integrating best practices into strategic planning. Leverages feedback to drive personal and team skill improvements. Identifies skill gaps across teams, and empowers team members to pursue learning and knowledge sharing opportunities that build their expertise in new areas and coaches them to apply learnings to advance the organization.
Continuous Improvement:
-Drives team to collaborate on, develop, and implement ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within and across teams, providing oversight. Guides team to adopt new ideas for alternative approaches and methods and encourages feedback for continued improvement.
Performance and Development:
-Drives performance across teams by providing feedback and coaching in alignment with performance management processes, guidelines, and expectations. Discusses development goals with team members, shares opportunities to facilitate career development, and ensures individual goals are aligned with broader organizational goals. Develops and manages talent acquisition pipeline by leading candidate interviews, monitoring promotion eligibility, and/or orchestrating talent resources.
Career Level - M3
