About you: You are an ambitious, data-driven Individual Contributor (IC) with a proven track record of owning renewal and expansion motion. You possess a high EQ, a hunger for continuous learning, and a consultative sales approach that allows you to easily connect with C-suite and senior compliance executives. You will Own the renewal and expansion motion for a defined book of business, ensuring strong retention and growth outcomes Serve as the commercial leader for your portfolio, partnering closely with Customer Success to drive adoption, value realization, and long-term customer health Lead all renewal cycles end-to-end, including: Renewal strategy and timeline, Stakeholder mapping and multi-threading, Commercial negotiation and execution and Procurement and legal coordination. Identify and drive expansion opportunities across product modules, additional teams, geographies, or use cases Build and maintain accurate account plans: Document customer goals, success criteria, risks, and renewal paths; Track next steps, owners, and buying process in Salesforce Maintain a proactive customer engagement cadence Partner with internal teams (Customer Success, Sales Product, and Leadership) to ensure a seamless customer experience Forecast renewals and expansion revenue accurately each quarter against plan/budget Contribute to win/loss and churn analyses and communicate insights to leadership and cross-functional stakeholders Be the voice of the customer by bringing insights and product ideas back to the team Support customer advocacy efforts such as case studies, referrals, event participation, and peer networking Responsibilities Requirements Minimum 4+ years of experience in Account Management, Renewals, Customer Growth, or SaaS Sales (Commercial + Enterprise
