Join our team and help build the next generation of tools shaping the future of brand management in an AI-first world.
About the Role
As a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. You’ll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.
This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.
Responsibilities
Own enterprise accounts end-to-end, from onboarding to renewal and expansion
Lead onboarding and adoption to ensure customers realize value quickly and consistently
Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
Drive renewals and expansions through clear value articulation and consultative engagement
Identify risks, opportunities, and leverage points across each account
Surface customer insights that inform product direction, positioning, process, and pricing.
Partner closely with Product, Sales, and R&D to deliver customer outcomes
Requirements
7+ years of experience managing enterprise accounts, with ownership of renewals and expansions
Experience working directly with Fortune 500 marketing leadership (CMO / VP level)
Strong ability to understand customer business objectives and clearly articulate product value
Comfortable leading conversations as the domain expert, even when challenged with new information
Consultative and adaptable; able to operate effectively without rigid playbooks
Solid understanding of product and strong analytical judgment
Highly organized, dependable, and consistent in execution
Strong sense of ownership with reliable follow-through
Why join us
At Brandlight, you’ll build and shape a new category at the intersection of AI, marketing, and commerce.
We’re a fast-growing startup led by repeat entrepreneurs, world-class engineers, and marketing leaders, all driven to reinvent how brands are built, discovered, and chosen in the age of AI.
