Copy Link WhatsApp Linkedin Facebook Twitter Email Head of Customer Success Workspace Security (Technical) United States: Dallas TX Customer Success | Full-time | Job ID: 25760 Key Responsibilities Lead and Scale a Global Team of Customer Engineers Build, develop, and lead a high-performing global team across multiple regions and time zones. You set the culture, raise the bar, and create an environment where technically strong people do the best work of their careers. Own NRR and GRR Retention and expansion are your north star metrics. You proactively manage customer health, identify risk early, and build the playbooks that drive consistent, predictable outcomes across the portfolio. Build Executive Customer Relationships Serve as the executive sponsor for our most strategic accounts. You're not the technical expert in the room, but you're the person customers trust to make things happen, escalate the right issues, and ensure they're getting the full value of their investment across all four Workspace Security products.
