Highcon is looking for a Field Support Engineer to join our Global Customer Support division, covering all post-sale customer technical support around the Americas territory, reporting to the US regional support manager.
Responsibilities
Remote and on-site technical support for Highcon customers
New machine installations including customer training & maintenance training
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Field upgrades installation
Install base performance analysis.
Procedures and BKM creation
Requirements
Education and Experience
2-4 years’ experience in multidisciplinary capital equipment companies –Must
BSc in mechanical/electrical engineering from a known recognized institute
Hands-on experience with hardware (e.g. maintenance and repair);
Background from the print industry – an advantage
Availability for travel ~60% of the time
Skills
Fluent communication skills in Hebrew & English
Strong team player
Strong logical thinking, problem-solving skills, attention to detail and a quality mindset;
A ‘can do’ / ‘will do’ attitude is sought to enable us to proactively maintain and improve customer systems in the field;
Strong personal organizational skills and enjoys working in a challenging and dynamic work environment.
