At least 3 years in a technical support role Hands-on technical expertise in any of the following areas: Operating systems (Windows/Linux/Android/iOS) Scripting and coding (bash/Python/C#) Computer forensics Cellebrite products File and database structures Analysis tools (HEX reader, SQL) SaaS support (deployments, releases, incidents) Cloud/SaaS basics (tenancy, SSO, RBAC, SLAs) IT/networking basics (TCP/IP, DNS, VPN, proxies, packet capture) Integrations/connectivity (endpoints, networks, IdPs) Proficiency with AI tools Strong analytical and problem-solving skills Excellent written communication and verbal skills High level of English- speaking and writing Experience with debugging, troubleshooting, and reproducing issues in lab Experience with providing solutions and workarounds.
