Ambition Needs a Place to Grow.
At Playtika, we create mobile games enjoyed by millions worldwide.
Combining the scale of a public company (NASDAQ: PLTK) with the speed and ownership of a startup, we are a global leader where innovation, data, and creativity shape the future of entertainment.
Here, your ideas matter, your decisions impact products, and your growth is supported across global studios.
Bring your hunger where it belongs: at the front of the pack.
General Purpose of the Job
The Senior VIP Account Manager owns a portfolio of our highest-value and most important players, responsible for driving their lifetime value, KPIs, satisfaction, and retention. This role requires a proactive, creative, and highly independent professional who can manage day-to-day player communication, deeply analyze account data, and work cross-functionally across the business to deliver a premium, personalized VIP experience.
Responsibilities:
Own a portfolio of top-tier VIP players, managing their day-to-day communication, concerns, and overall relationship
Drive lifetime value, KPIs, satisfaction, and retention across the portfolio through proactive, personalized engagement
Analyze player data and behavior patterns to inform outreach strategy, identify risks, and uncover growth opportunities
Build and manage player segments to communicate updates, changes, and targeted messaging aligned with business goals
Collect and analyze player feedback and sentiment, flagging insights to management and relevant business units
Leverage AI tools to enhance efficiency, personalization, and decision-making within the account
Manage a VIP social community, fostering engagement and reflecting community sentiment back to the business
Drive revenue growth and engagement trends within the portfolio through data-driven, creative initiatives
Work independently and proactively across departments — Product, BA, Economy, and Monetization — to align player needs with business strategy
Build and maintain reports to track account performance and communicate progress to stakeholders
Requirements:
3+ years of experience in customer success, account management, or VIP/relationship management — Must
Proven analytical competencies and strong data-oriented mindset — Must
Native or mother-tongue level English — Must
Demonstrated experience working independently and cross-functionally with multiple business units — Must
Strong understanding of or hands-on experience with AI tools in a professional context — Advantage
Technical background (SQL, relevant coursework, degree, or technological unit) — Nice to Have
Experience managing or building social media communities — Advantage
Experience performing on camera (hosting, narrating, acting) — Nice to Have
Target/revenue-driven mindset with a track record of measurable account growth
Subject to applicable laws, we may use artificial intelligence (AI) tools to assist our recruitment teams in the hiring process, including drafting job descriptions, communication, response to applications, assessments and tests, as further described in our Candidates Privacy Notice.
By applying to this job, you acknowledge that you have read and understood our Candidates Privacy Notice, including with respect to the use of AI tools, and consent to the processing of your information as described therein.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you feel the above describes you perfectly - Apply now!
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